Delivery Manager cum Retail Manager

Greeting customers and identifying their specific shopping needsMaintaining comprehensive knowledge of current products, promotions, and store policiesProcessing cash, card, and digital payments accurately via POS systemsReceiving shipments, tagging items, and organising stockroom inventoryReplenishing merchandise on the floor and ensuring visual merchandising standards are metManaging fitting rooms and assisting customers with size or style recommendationsHandling returns, exchanges, and customer complaints with a professional attitudeMonitoring the floor to prevent theft and ensure a safe shopping environmentCoordinating with team members to achieve daily and monthly sales targetsAssisting with store opening and closing procedures, including till balancingEnsure that health and safety protocols are adhered to.Keep a meticulous record of income and expenses.Order ingredients in the correct quantities for the kitchen staff.Communicate with customers to receive feedback and manage complaints.Open and close the restaurant on time.Ensuring compliance with licensing, hygiene and health and safety legislation.Promoting and marketing the business.Overseeing stock levels and ordering supplies.Handling customer enquiries and complaints.Taking reservations.Greeting and advising customers.Problem solving.Preparing and presenting staffing/sales reports.Keeping statistical and financial records.Assessing and improving profitability.Liaising with customers, employees, suppliers, licensing authorities and sales representatives.Making improvements to the running of the business and developing the restaurant.Coordinating daily restaurant management operationsDelivering superior food and beverage service and maximizing customer satisfactionResponding efficiently and accurately to restaurant customer complaints