Product Expert

About UsEstablished in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class. Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner. As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.Responsibilities:

Own the functional planning, design, and requirements management for CRM product lines (e.g., customer service back-office systems, Salesforce), covering both consumer-facing features and their corresponding management consoles.

Work closely with internal business teams to build and maintain CRM and business workflow systems, taking full ownership of delivery outcomes and business satisfaction.

Explore and implement AI capabilities within the company's CRM and other product ecosystems to drive improvements in internal operational efficiency.

Lead detailed product feature planning and design, including (but not limited to): gathering and clarifying business requirements, writing PRD documents, mapping out functional workflows, defining feature specifications, establishing logic rules for individual features, and conducting field-level analysis. Collaborate with the engineering team to ensure clear understanding of requirements, support system architecture design, and coordinate iteration planning.

Requirements:

5+ years of experience as a Product Manager, with strong communication and coordination skills.

Proficient in prototyping tools such as Axure and Mockplus, as well as process and mind-mapping tools such as Visio and MindManager. Demonstrated ability to produce high-quality PRD documentation that clearly articulates product logic and feature details.

Strong project management capabilities — able to effectively coordinate cross-functional resources, manage project timelines, and drive successful delivery. A collaborative team player with excellent interpersonal skills, adept at listening to stakeholder needs and aligning diverse interests toward consensus.

Data-driven mindset with familiarity in data analysis methods and tools; able to surface insights from data to identify issues and optimize products. Strong learning agility and innovative thinking, with a proactive approach to tracking industry trends and incorporating new technologies and concepts into product development.

Prior experience building or successfully launching AI-powered products is a plus. Why Join UsAt Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include:- Study Growth Fund: We support your professional development and continuous learning.- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.