Customer Success Manager (International Markets)

Jublia is looking for a Customer Success Specialist based in Indonesia to be the bridge between our cutting-edge event technology and our global clientele. You will focus specifically on driving value for our partners in the United States, Europe and the Middle East, ensuring their events are seamless, data-driven, and successful. A key aspect of this role is building a relationship of trust. You will anticipate client needs, act with agility, and help event organizers unlock the full potential of Jublia’s proprietary machine-learning algorithms. Location: Remote / Hybrid (Based in Indonesia) Target Markets: USA, Europe & Middle East

RESPONSIBILITIES  Master Jublia’s data, methodology, and visualization tools to guide stakeholders through every stage of their event lifecycle. Provide high-touch support via email, instant messaging, video calls and in person. You will act as a consultant to international organizers, primarily across US and Middle East time zones. While the majority of consulting is remote, this role involves occasional international travel to visit on-site events, depending on the specific needs and requests of the organizers. Gather feedback from global clients to drive the continuous improvement of the Jublia platform. Collaborate with key clients to create compelling case studies and testimonials that highlight their ROI. Utilize our internal analytics tools to identify trends, manage client expectations, and optimize event performance. Translate international client feedback into actionable insights for our product and engineering teams.

REQUIREMENTS  3–5 years of experience in Customer Success, Account Management, or International Operations, preferably in a SaaS or Tech environment. Exceptional fluency in English (written and spoken). Experience supporting international customers is a must. Ability to work shifts that align with US, Europe or Middle East time zones as needed. Proficient in web applications and comfortable handling data via Excel (or similar tools). Data analysis experience is a big plus. Excellent time management and the ability to juggle multiple high-stakes event deadlines simultaneously. A keen interest in international travel for onsite event support!

WHY JUBLIA   Jublia is a global leader in the event technology sector. We power event platforms with a specific focus on 1:1 Meetings, Content  Discovery, and Audience Engagement; we do this with our proprietary  machine learning algorithm! Since our inception we have partnered with some of the biggest event  organizers in the world to execute live, virtual, and hybrid events. Our  HQ is based in Singapore and we are a fast growing, profitable startup. Join us!