Business Manager

About the RoleWe are looking for an experienced and driven Senior Manager / Business Development Manager to grow our strategic partnerships and business ecosystem for our on-demand mobility platform in Singapore.You will build and manage partnerships that benefit our drivers, customers, merchants and business partners. This includes working with banks, payment providers, retailers, F&B brands, automotive companies, insurance providers, government agencies and other organisations.Your goal is to grow our customer base, attract and retain drivers, increase bookings, and create long-term business opportunities.Key Responsibilities1. Build Strategic Partnershipsi) Develop and execute partnership plans to support business growth.ii) Identify, approach and secure new business partners.iii) Build partnerships with:Banks and payment providersRetail and F&B businessesLifestyle and entertainment brandsAutomotive and EV partnersInsurance companiesTelecommunications companiesGovernment agencies and industry associationsiv) Build long-term relationships with partners.v) Negotiate partnership terms and manage contracts.2. Merchant Partnerships & Customer Growthi) Work with merchants and brands to provide attractive benefits for customers.Examples include:Discount vouchersCashback offersRewards programmesMembership benefitsExclusive promotionsJoint marketing campaignsii) Responsibilities include:Secure co-funding from partners for marketing campaigns.Work closely with the Marketing team to increase:- Brand awareness- New customer sign-ups- App usage- Ride bookings- Customer retentionGather customer feedback through surveys and focus groups.Improve campaigns based on customer feedback and campaign results.Track campaign performance such as:- Voucher redemption- Booking growth- Customer engagement- Return on Investment (ROI)3. Driver Partnerships & Benefitsi) Develop programmes that provide more value for our drivers.ii) Examples include:Fuel discountsVehicle purchase, rental and leasingEV charging benefitsInsuranceFinancing optionsHealthcareSkills trainingLifestyle discountsiii) Work closely with the Driver Operations team to improve:Driver recruitmentDriver activationDriver engagementDriver retention4. Business & Growth Opportunitiesi) Identify new business and partnership opportunities.ii) Explore joint ventures and strategic collaborations.iii) Prepare business proposals and financial analysis.iv) Present recommendations to senior management.5. Work Across Teamsi) Work closely with:ProductMarketingOperationsFinanceLegalCustomer ExperienceData TeamManage projects from planning and negotiation to launch and ongoing improvements.6. Market Research & Innovationi) Monitor market trends and competitors.ii) Understand customer behaviour.iii) Identify new business opportunities.iv) Recommend new ideas to improve our platform and services.Key Performance Indicators (KPIs)Performance will be measured by:Partnerships- Number of new partnerships secured- Partnership revenue- Commercial value created- Partner co-funding securedCustomer Growth- New customer sign-ups- Monthly Active Users (MAU)- Customer retention- Booking growth- Customer Lifetime Value (CLV)- Voucher redemption- Customer Satisfaction (CSAT)- Net Promoter Score (NPS)Driver Growth- New driver sign-ups- Driver activation- Driver engagement- Driver retention- Usage of driver benefitsBusiness Performance- Campaign ROI- Revenue growth- Gross Merchandise Value (GMV)- Cost efficiency- Partner satisfaction and renewal rate