Digital Performance Analyst (Remote/WFH)

About the RoleAs a Digital Performance Analyst, you’ll dive into usage reports and analytics to find out how people really use digital products, where they drop off, and what to fix first. You’ll turn numbers into stories and stories into recommendations.No prior experience is required. If you enjoy spotting patterns in data and explaining what they mean, we’ll train you on the tools and methods.Key ResponsibilitiesCollect and organize usage data from analytics platforms, store dashboards, and client reportsTrack key metrics such as retention, engagement, conversion, ratings, and churnIdentify trends, anomalies, and drop-off points in user journeysCombine quantitative data with user feedback to explain the “why” behind the numbersBuild recurring reports and dashboards for the businesses we work with and internal teamsResearch industry benchmarks and best practices for comparisonRecommend prioritized improvements to digital productsFollow up after changes ship to measure whether metrics improvedDocument methods, definitions, and findings in a shared knowledge baseWhat We’re Looking ForRequiredStrong written and spoken English; you can explain data simplyComfort with numbers, charts, and logical thinkingBasic proficiency with spreadsheets (Excel or Google Sheets), including formulas and chartsStrong attention to detail; you double-check your workAbility to work independently and meet deadlinesReliable internet connection and a quiet workspaceLegally able to work in Singapore (Singapore Citizen or PR only)Nice to Have (not required)Coursework or degree in data, statistics, business, economics, IT, or a related fieldExperience with Google Analytics, Mixpanel, Firebase, Looker Studio, Tableau, or Power BIBasic SQL or PythonUnderstanding of product and growth metrics (funnels, cohorts, A/B tests)Experience working remotelySkills and QualitiesAnalytical: you look past the headline numberMethodical: you work carefully and check your sourcesStoryteller: you turn data into clear, actionable insightCurious: you enjoy digging into what drives user behaviorDiscreet: you handle business data with careTraining and SupportPaid onboarding/probation of 3 months covering our tools, analytics methods, and reporting standardsTraining in data analysis, dashboard building, product metrics, and report writingA dedicated mentor or manager for your first 90 daysDashboard templates, SOPs, and example projects to learn fromGrowth paths into Product Analyst, Data Analyst, Growth Analyst, or Analytics Lead