Payments Manager

Company OverviewMitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySEC), the Cayman Islands (CIMA), Mauritius (FSC), South Africa (FSCA) and the United Arab Emirates (CMA). We were founded in Melbourne, Australia and have offices worldwide.Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. We offer market data, news and analysis, as well as trading and risk management services within a comprehensive user-centric FinTech ecosystem.Serving over seven million users worldwide, Mitrade offers unmatched accessibility across mobile (iOS and Android), desktop, and web platforms.Role SummaryYou will support the Payment Director in managing daily payment operations and projects, coordinate with internal teams and payment providers, and drive improvements in payment processes and performance within a fast-growing fintech environment.What You'll Be Doing:Manage daily payment operations and resolve operational issues to ensure smooth payment processing across multiple marketsLead assigned payment projects, coordinating with payment providers and internal teams to meet operational prioritiesSupport business development by engaging new and existing payment providers, coordinating requirements, and assisting onboarding and relationship managementCollaborate with Product and Technology teams to integrate new payment methods, test solutions, and implement payment improvementsCoordinate with Compliance, Finance, and Customer Support teams to address payment-related issues and ensure compliance with operational requirementsMonitor and analyze payment performance metrics to identify issues and opportunities, driving improvements in success rates, efficiency, automation, and user experienceDevelop and maintain a centralized documentation repository for payment processes and best practicesAssist in defining key payment metrics and support the development of payment data dashboards to enable data-driven decision-making and continuous improvementWhat We're Looking For:Minimum 3-5 years of experience in payment operations, preferably within startups, payment processors, digital asset firms, or high-growth tech companiesStrong knowledge of payment ecosystems, including PSPs, acquiring banks, bank transfers, cards, wallets, and local payment methodsProven experience managing payment providers and operational workflowsDemonstrated ability to work closely with Product and Technology teams on payment integrations and projectsStrong project management and cross-functional coordination skillsAbility to work independently, prioritize tasks effectively, and make sound decisions with limited supervisionGood command of both written and spoken English and Chinese is highly preferred, as the role involves handling bilingual documentation and supporting communication with Chinese-speaking stakeholders.