Application Managed Services (AMS) Consultant

Avensysis a reputed global IT professional services company headquartered inSingapore. Our service spectrum includes enterprise solution consulting,business intelligence, business process automation and managed services. Givenour decade of success, we have evolved to become one of the top trustedproviders in Singapore and service a client base across banking and financialservices, insurance, information technology, healthcare, retail and supplychain.BMC Helix AMSConsultant – BHOM AIOpsThe Application ManagedServices (AMS) Consultant will provide consultative operational andpost-implementation support services for BMC Helix customers worldwide. Therole requires expertise in BMC Helix Operations Management (BHOM) AIOps andObservability, ensuring platform stability, proactive operations, serviceavailability, and continuous improvement. The consultant will manage incidents,problems, upgrades, patching, integrations, and optimization activities whilehelping customers maximize value from their monitoring and BHOM AIOpsinvestments.Key Responsibilities/DutiesProvide L2/L3 operational support for BHOM AIOps platforms as per agreed SLAs.Administer, configure, customize, and maintain BHOM AIOps solutions to ensure platform availability and performance.Manage BHOM AIOps capabilities including Event Correlation, Situations, Service Health, Topology, Impact Analysis, and Intelligent Automation.Configure and optimize AI/ML driven BHOM AIOps capabilities such as anomaly detection, event noise reduction, predictive analytics, event enrichment, and root cause analysis.Develop and maintain Service Models, Business Services, topology mappings, dashboards, and monitoring policies.Troubleshoot platform, integration, customization, and performance issues across BHOM AIOps environments.Configure and manage integrations between BMC Hleix solutions such as ITSM, Discovery, cloud platforms, and third-party monitoring tools.Lead or participate in teams comprising BMC Helix , partner, and customer resources to deliver successful outcomes.Drive adoption of monitoring, observability, and AIOps capabilities across customer environments.Collaborate with Service Owners and stakeholders to define KPIs, service health metrics, reporting, and operational dashboards.Plan and execute product upgrades, patching, migrations, and rollout of new platform capabilities.Support & Help Customer adopt HelixGPT, Intelligent Automation, and emerging Agentic Operations use cases where applicable.Follow BMC Helix best practices and contribute to Continuous Service Improvement (CSI) initiatives.Skills &ExperienceCore QualificationsBachelor’s degree in engineering, Computer Science, Information Technology, or a related discipline.7-12 years of experience in IT Operations, Managed Services, Enterprise Monitoring, or Consulting environments.Strong customer-facing consulting and stakeholder management skills.Excellent verbal and written communication skills in English.Ability to work independently as well as in global, cross-functional teams.BHOM AIOps ExpertiseStrong understanding of: Event Correlation & Noise ReductionSituation ManagementService Health MonitoringService Blueprints  & Dynamic Service ModelingRoot Cause Analysis (RCA)Anomaly Detection & Predictive AnalyticsBusiness Service MonitoringExperience with monitoring policies, event management, service impact management, and operational analytics.Hands-on experience planning and executing platform upgrades, patching, migrations, and lifecycle management activities.Strong knowledge of Kubernetes (K8s), OpenShift, Docker, Linux/Unix, and Windows environments supporting Helix platforms as well Good understanding of Cloud technologies, networking, databases, APIs, and enterprise application architectures.Experience troubleshooting issues across applications, infrastructure, database, platform, and integration layers.Experience integrating BMC solutions with tools such as Splunk, Dynatrace, AppDynamics, Prometheus, Azure Monitor etc.Strong analytical, troubleshooting, communication, and customer-facing consulting skills.BMC Helix certifications such as BCA and BCP in TSOM/BHOM are highly preferred, along with a strong understanding of ITIL framework and ITIL certificationExposure to HelixGPT, Intelligent Automation, Digital Workplace, and Agentic AI capabilities is an advantage.Willingness to work in shifts, weekends, and on-call support rotations as required.WHAT’S ON OFFERYou will be remunerated with anexcellent base salary and entitled to attractive company benefits.Additionally, you will get the opportunity to enjoy a fun and collaborativework environment, alongside a strong career progression.To submit your application, pleaseapply online or email your UPDATED CV to [email protected] or WhatsApp at +65 6761 9819Your interest will be treated withstrict confidentiality.CONSULTANT DETAILS:Consultant Name : Sandeep KumarAvensys Consulting Pte LtdEA Licence 12C5759Privacy Statement: Data collected will be usedfor recruitment purposes only. Personal data provided will be used strictly inaccordance with the relevant data protection law and Avensys' privacy policy