Customer Quality Engineer (Hard Disk Drive) - KV

Position: Customer Quality Engineer (Job ID: 20263)PioneerBasic + AWS + VBJob Description:A Customer Quality Engineer (CQE) is responsible for managing product quality from the customer’s perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long-term quality improvements are implemented.The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities.JOB DUTIES & RESPONSIBILITIES1. Customer Quality Interface• Serve as the main point of contact for customer quality issues• Communicate investigation status, root cause, and corrective actions clearly to customers• Support customer meetings, reviews, and audits related to quality topics2. Customer Complaint & Claim Handling• Lead customer complaints, RTV, and quality claims• Drive structured problem-solving activities• Ensure timely containment, corrective, and preventive actions3. Root Cause Analysis & Corrective Action• Perform and coordinate root cause analysis across manufacturing, process, and engineering teams• Validate effectiveness of corrective actions• Prevent recurrence through system or process improvement4. Quality Monitoring & ReportingMonitor customer quality KPIs such as:• Customer complaints• Yield impact• Defect trends• Claim frequency• Prepare regular quality reports and dashboards for customers and management5. Cross-Functional Coordination• Work closely with:o Manufacturingo Process Engineeringo QA / IPQAo Supply Chain• Drive alignment between customer expectations and internal execution6. Audit & Compliance Support• Support customer audits and quality system reviews• Ensure compliance with customer-specific quality requirements and standards• Follow up on audit findings and closure actionsJob Requirements:Degree in Engineering, Science, Quality Management or equivalent2 years experience above in a QA role, Data Analyst or similar function is preferredCandidates with no experience are welcome to applySkills (Good to have):Quality tool:8D, FMEA, SPC, RCAData analysis and trend monitoringUnderstanding of yield and process variationStrong communication skillAbility to manage urgent issue under time pressureWe regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.Please find Privacy Policy Agreement from the below link.http://www.pasona.com.sg/privacy.htmlEffective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. Please find the link below on MOM regulations:https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-dataThank you for your cooperation.Tan Katrina Therese YapEA Registration No: R25128964Pasona Singapore Pte Ltd1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246URL: www.pasona.com.sgEA License No:90C4069